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Frequently Asked Questions

What types of virtual assets do you investigate?

We investigate all blockchain-based assets, including BTC, ETH, ERC20 tokens, XRP, LTC, BCH, NEO, and DASH. While investigating anonymous coins like Monero can be challenging, it is not impossible.

Is there a limit to the number of claims I can submit per year?

No, there is no limit. You can submit as many claims as needed.

How long after an incident can I submit a claim?

There is no deadline; you can submit a claim anytime after the incident occurs.

Who can submit a claim?

Anyone who has lost cryptocurrency in any form, including hacks, exchange shutdowns, ransomware, scams, fake ICOs, or accidental transfers to the wrong address, can submit a claim.

How do you recover old or deprecated wallets?

We specialize in recovering funds from outdated and unsupported wallets using proprietary tools designed to handle legacy software and systems.

Can missing seed phrase words be recovered?

Yes, if a portion of your seed phrase is intact, we can reconstruct the missing words using advanced cryptographic and computational techniques.

How do you handle damaged storage devices with crypto wallets?

Our team has recovered millions in cryptocurrency from failed hard drives, SSDs, RAID arrays, and other devices. Please avoid tampering with the device further and contact us immediately for the best chance of recovery.

Can you help me securely migrate my wallet?

Yes, we assist in transferring and restoring wallets to new devices or environments while ensuring the integrity of your funds.

How do you investigate crypto scams?

We trace transactions, analyze blockchain data, and use advanced tools to identify the scammer’s identity and potentially recover funds.

What evidence should I provide if my funds were stolen in a scam?

We require screenshots of your wallet’s transaction history, the scammer’s address (if available), transaction hashes, and any correspondence with the scammer. Statements from law enforcement, if available, are also helpful.

What evidence do I need if my wallet address was hacked?

Provide screenshots showing your wallet’s transaction history, the hacker’s wallet address (if available), transaction hashes, and correspondence with wallet support. Police reports, if applicable, can also support your case.

What is the cost of the service?

Each case is unique, and pricing depends on factors such as the value of the stolen cryptocurrency, jurisdiction, and complexity of the recovery. We will provide a custom quote after evaluating your case.

What is the success fee for fund recovery?

The success fee is determined individually for each case and depends on investigation costs and the likelihood of recovery. Discounts may apply for class-action claims or other financing options.

What are higher priority claims?

Higher priority claims ensure faster initial analysis and addition of scam-related addresses to our database. These claims are prioritized for investigation to increase the chances of fund recovery.

Why prioritize your claim?

By prioritizing your claim, your case is fast-tracked, and illicit addresses associated with your claim are immediately added to our database. This increases the chances of recovery, as our clients and partners can identify stolen funds more efficiently.

How do you confirm I own the wallet addresses?

Proof of address ownership may be required using cryptographic signatures. We will guide you through this process if needed.

How do you ensure the security of my data?

We use state-of-the-art encryption and follow strict confidentiality protocols to protect your data throughout the investigation process.

What is your success rate for recovery?

While recovery success depends on the specifics of each case, we have successfully recovered over $38.4 million in cryptocurrency from various incidents, including hacks and damaged devices.

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